THANK YOU FOR VISITING OUR SECURE WEB SITE. We offer a 100% customer satisfaction guarantee. If you have a broken fountain, we will replace it. We do charge a 15% restocking fee on any used or opened fountains (return shipping to be paid by customer). A TABLETOP WATER FOUNTAIN STORE E. 517 Westcrest Colbert, Wa. 99005 Email: heraldics@aol.com heraldics@aol.com